Shipping policy
Flex Labs Shipping Policy
At Flex Labs, we're committed to delivering your RIVR-1 as quickly and transparently as possible. Please review the information below to understand our shipping process, timelines, and policies.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
📦 Order Processing Time
Orders are typically processed within 1–3 business days. Processing time does not include weekends or U.S. public holidays. During peak periods (holidays, promotions, high demand), processing times may be slightly longer.
Once your order has been processed, you will receive a shipping confirmation email with tracking details.
🚚 Shipping Timeframes
Estimated delivery times after dispatch: Standard Shipping 6–10 business days, Extended Delivery (remote areas) 8–14 business days.
Delivery times are estimates, not guarantees, and may vary due to factors beyond our control.
🌎 Shipping Carriers
We partner with reliable domestic carriers to ensure safe delivery. Carrier selection depends on your location and warehouse availability. Orders ship from our USA warehouse.
⏳ Shipping Delays (Important Notice)
While we strive to meet estimated delivery timelines, delays may occur due to carrier delays, weather conditions, customs or transportation disruptions, peak season volume, or incorrect or incomplete shipping addresses.
Flex Labs is not responsible for carrier-related delays once the order has been shipped. Shipping delays do not qualify as grounds for chargebacks or refunds while the shipment is in transit.
📍 Tracking Information
Tracking numbers are provided once the order ships. Tracking updates may take 24–48 hours to appear. Customers are responsible for monitoring tracking updates.
If tracking shows the package is still in transit, we kindly ask for patience while the carrier completes delivery.
❌ Incorrect Address / Failed Delivery
Customers are responsible for providing accurate shipping information at checkout. If an order is delayed, returned, or lost due to an incorrect address, incomplete address, or failed delivery attempts, Flex Labs is not responsible for replacement or refund costs. Reshipping fees will apply.
📦 Lost or Stuck Packages
A package is considered lost only if tracking shows no movement for 15 business days after dispatch, and the carrier confirms the shipment is lost. In such cases, Flex Labs will assist with a replacement or alternative resolution at our discretion.
🚫 Refused or Unclaimed Packages
Packages that are refused or unclaimed and returned to us may be subject to return shipping fees and handling or restocking deductions. Original shipping fees are non-refundable.
⚠️ Chargebacks & Delivery Disputes
We kindly request customers to contact Flex Labs Support before filing a chargeback. Chargebacks filed while an order is in transit, within the estimated delivery window, or actively tracked by the carrier may be disputed with the payment provider using tracking and delivery evidence.
📩 Need Help With Shipping?
If you have concerns about your shipment, contact us at:
Please include your order number, tracking number, and shipping address. Our team is always happy to help.
🔄 Policy Updates
Flex Labs reserves the right to update or modify this Shipping Policy at any time. Changes apply to future orders only.
🛡️ Our Commitment
We're here to make preparedness easy, and shipping transparent. Thank you for trusting Flex Labs to help keep your family ready.